Shipping policy

Our processing time is 2 business days. Packages are shipped through USPS for domestic deliveries, and DHL for international deliveries. Customers can track their deliveries through the tracking numbers that are provided when orders are processed. Any delay in deliveries when packages are in the USPS possession should be addressed with the USPS customer service @ 800-275-8777.

If a customer purchased the Guide Package Protection, a claim can be opened for lost, damaged or stolen deliveries, by visiting this link: Customer Claim (